Return Policy
Eligibility for Returns
If your order does not meet the item description, photos, or arrives damaged or short within 30 days of receiving the item(s), we gladly accept free returns within the United States and the United Kingdom. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. The item must also be accompanied by the original receipt or proof of purchase.
How to Initiate a Return
To initiate a return, please contact us or send an email to [email protected] with your order number and details about the product you wish to return. We will promptly respond with instructions on how to proceed with the return.
Shipping Costs
Returns are free if the item remains unused, undamaged, and is returned with its original packaging, safety seals, and labels intact. Please note that if the return is due to a change of mind, associated return shipping fees may apply.
Exchanges
We will only replace items if they are faulty, damaged, or do not match the order details you initially placed. In such situations, please contact us or send an email to [email protected] with your order number and product details.
Refund Policy
Refund Timeframe
We are committed to swiftly and effectively processing refund requests. Refunds are typically processed within a period of 3 to 20 business days from the moment we confirm the successful initiation of the refund.
Refund Method
The method of refund will depend on the original payment method you used. For instance, if you used a credit card, the refund will be credited back to the same credit card used for the initial payment.
Checking Refund Status
You can check the status of your refund by reviewing your order details on the Cjstechnltd Store. Please note that the refund progress may not be immediately visible, so we suggest checking again after a few days.
Refund for Invalid or Expired Credit Cards
Refunds are typically processed back to the original card used for the initial payment. If your card has expired or is no longer valid, please contact your bank or card issuer for assistance.
Received Amount Less Than Initial Refund Amount
If you receive an amount less than the refund amount displayed on the order page, there could be a few reasons:
Bank Commission Fee: Some banks may deduct a commission fee during fund transfer, resulting in a slightly reduced refund amount.
Exchange Rate Fluctuation: If the exchange rate has changed compared to the payment time, the refunded amount in your local currency might vary slightly.
Contacting Support
If you have any uncertainties about your refund status or further inquiries, feel free to reach out to Cjstechnltd Store’s customer support for assistance. We will provide specific information about your refund and help resolve any issues. Please note that refund processing times and specific procedures can vary based on factors such as your location, the payment method used, and the policies of involved payment processors and banks. If you have concerns regarding your refund, we recommend contacting both Cjstechnltd Store’s customer support and your bank for clarification and assistance.