Shipping Information for Orders Within the United Kingdom and the United States
Shipping within the United Kingdom and the United States Only
We are pleased to offer shipping services exclusively within the United Kingdom and the United States.
Transit Time, Handling, and Order Cut-Off Time Domestically
Estimated Transit Time: 5-10 Working Days (Monday to Saturday)
Handling Time: 1-3 Working Days (Monday to Saturday)
Order Cut-Off Time: 5:00 pm (GMT-05:00) Eastern Standard Time (New York)
Delivery Terms
We rely on FedEx, USPS, and local courier services for all our product deliveries.
Shipping Costs
Shipping Cost: $7.99 (All prices and figures are in USD dollars).
Tax Information: We do not impose any membership charges or taxes.
Shipping Time and Cost
Upon successful payment and order confirmation, you will receive an estimated delivery time and shipping cost on your order confirmation page. Additionally, an order confirmation message will outline the estimated processing time.
Our warehouse typically requires 1-3 days to process your order. Once your order is shipped, you will receive a notification. The shipment notification will include the estimated delivery time for each package, along with the tracking number. This estimated delivery time can also be viewed under each package in your order history.
While we aim for your order to arrive within the estimated delivery time, please note that external factors like flight arrangements, weather conditions, etc., may affect the actual delivery date. For the most current delivery date, refer to the tracking information.
Change of Address
Once an order is in transit, we are unable to modify the delivery address. If you require an address change, please contact us within 12 hours of placing your order at [email protected].
Multiple Addresses
We do not support shipping to multiple addresses for a single order. If you need items delivered to different addresses, please place separate orders. For assistance, contact us at [email protected].
Incorrect Address
If an incorrect address is provided during checkout and the product is returned to us, you will be responsible for the shipping costs associated with re-sending the product. Please contact us at [email protected] for further instructions.
Delays
While we strive for timely deliveries, there may be instances of delay. If an order encounters a delay exceeding 11 business days, we will promptly inform you.
Tracking an Order
Upon shipment, your order will be assigned a tracking number, allowing you to track its progress until delivery. Track your order on our Order Tracking Page.
Parcels Damaged in Transit
If you discover that a package is damaged during transit, we recommend rejecting the delivery if possible and contacting our customer service. If the package is delivered without your presence, reach out to us via email at [email protected] for further guidance.
Please note: External factors like flight schedules and weather conditions may influence the actual delivery date. For the latest updates, refer to the tracking information.
Contact Information
Address:
UK Office: 878 Great Horton Road, Bradford, England, BD7 4PT
US Warehouse: 239 SE Salmon St, Portland, OR 97214, USA
For any questions, email us at [email protected].